Terugbetalingsbeleid

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at shop@shoppalmeras.com. Please note: returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at shop@shoppalmeras.com

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it for you.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (for example beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Sale items and gift cards are non-returnable.

 

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

14-day EU cooling-off period

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification, in accordance with EU consumer law.

As stated above, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at shop@shoppalmeras.com.